Knowledgebase: Modems
Econet 3G Modems
Posted by Customer Services on 28 March 2012 01:39 PM

Troubleshooting


The Econet 3G modem enables you to connect to the world on the go through the use of a light USB dongle.  It is a plug and play device in that it automatically installs the software and all you need to do is click ‘Connect’ to get you going.  There are times when this might not happen, the solution is usually simple and this will save you a trip to the Econet service center.  Try the solutions below:
  • Uninstall and reinstall the software and then reboot or restart the machine
  • Remove the simcard from the dongle, place it in your mobile phone (which has internet settings) and switch it on.  Test to see if the internet is connecting on your mobile phone.  After that restore it into the dongle and try again 
  • Check to see of you have data bundles by pressing *141# on the interface on your computer 

 

For those of you who use Econet Broadband with non Econet dongle, we have a solution for you:

  • First of all single out whether the connection problem lies with the data line or the modem. For the data line, kindly insert the data card in a handset and attempt to browse.  If you are able to browse this means problem lies with the modem.  In that case kindly:
  • Verify whether you have inbuilt software on the modem that can be reinstalled.  If yes, follow the steps below:
  • Uninstall and reinstall the software
  • Create a New Profile
  • Go to ‘Settings’, ‘Access Point Settings’ and enter the APN: econet.net
  • Select ‘Static’ and not ‘Dynamic’
  • Enter the ‘Dial Up/ Access number’ *99#
  • On ‘Authentication’ select ‘PAP and not ‘Chap’
  • Under ‘Network Settings’ select ‘GSM Preferred or ‘GSM only’
  • On the ‘Band’ select ‘All
  • Under ‘Manual Network Selection’ select ‘Econet 2G
  • Save the settings and then reboot or restart.

 

Purchasing data bundles


Data bundles offer you the luxury of browsing on the internet at a lower rate.  Kindly follow the steps below to convert your airtime into data bundles:

To purchase data bundles on your mobile phone before inserting it into the modem:

  • Press ‘*140#’ and then dial
  • On the menu that appears select ‘Option 1’ which is ‘Purchase data bundle’
  • Select the amount in bundles by selecting the option that is beside the bundle size
  • Enjoy browsing on the internet

To purchase data bundles straight from your computer:

  • Use the steps above from the USSD menu on the modem’s interface

To check your data bundle balance:

  • Press ‘*141#’ and then dial
(33 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below. This is required to prevent automated registrations and form submissions.