Knowledge Base

Airtime Transfer (4)

What is Airtime Transfer?

A service that allows pre-paid subscribers to send and receive airtime through the use of their mobile phones.

How do I transfer airtime using my Econet line?

  • Go to Messages >> Compose Message >> Enter amount#mobile number and then send the message to 31117.
  • Minimum airtime you can transfer a day is $1.00 and the maximum value of airtime that can be transferred per day is $20.00.
  • The number of transactions that can be carried out per day are limited to a total value of $20.
  • Please do not leave spaces and enter dollar signs on the amount. If the amount of airtime to be transferred includes cents, you use a full stop to separate for example $1.50 will be sent in the format 1.50#0772366721.
  • If the subscriber you are transferring airtime to has a negative balance due to requested Airtime credit, the transaction will not go through. Please advise the receiver to top up with $1 first to cancel the airtime credit and proceed with the airtime transfer transaction
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Buddie Beatz (19)

How do I purchase a Buddie Beatz ringtone as a gift for another person?

  • You and the person you want to send a gift ring back tone need to be registered on Buddie Beatz. You will need a minimum of USD $0.25 in your account.
  • IVR >> Dial 35557 >> Select Option 9- To send ring back tone to a friend >> Input number and then press the “#” key.
  • USSD >> Dial *157*Phone number to receive*Song ID#
  • WEB >> Customer should login to http://buddiebeatz.econet.co.zw using their Mobile
  • Number and Password >> they can preview the tones (by Genre, Artist, and Top Lists) songs before purchase >> Click on the Gift Icon to buy for someone else.
  • You will receive a message confirming the successful purchase of the song.
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Buddie Zone and Ezetop (22)

How do I send a Call Me Back using the Buddie Zone Service?

  1. Dial *146*100# >> Select Option 2-Call Me Back >> Enter the SA Call Home customer number E.g. 27841234567 and wait for a confirmation message to pop-up on their screen. Daily limit is 3.
  • Dial *146* SA Call Home Number# and wait for a confirmation message to pop-up on their screen. E.g. *146*27841234567#.
  1. Please note that the USSD code times-out after 90seconds for security reasons hence you will need to be fast when using the service.

Whilst on roaming, can I recharge my Econet line using the Buddie Zone service?

  • Yes, roaming EWZ customers can top up using SEND HOME/Ezetop airtime by accessing their Buddie Zone menu.
  • However, due to the fact they will be in a foreign country using a foreign network, they might face challenges when trying to redeem their vouchers or top-up their accounts.
  • It is therefore advised that they purchase their airtime in advance or have it transferred to them via 31117 from relatives back home in Zimbabwe or through direct top-ups at any Econet Shops.
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Call Line Identity (2)

What is Call Line Identity?

It is a service that informs you of who is calling you by just taking a quick glance on the screen of your phone.

My phone is not displaying the names of the people who are calling me even though I have saved all their details in my phone book.

  1. Please verify that you saved the correct details in your phone book.
  2. For grey handsets, you might need to visit the nearest Econet Shop for further assistance.
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Call Me Back (8)

I am trying to send a Call Me Back but the response is “You have reached your Daily Limit” or “Daily Limit has been exceeded”.

  1. Please note that the Call Me Back limit is 5 every 24hrs for all Econet lines and 3 Call Me Backs if sending to a Call Home number.
  2. Once you exceed the daily limit you will only be able to send the next day or after 24hrs.

I keep receiving continuous Call Me Backs from a specific number.

Please call 111 or 119 or visit an Econet shop near you for assistance.

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Call Waiting (4)

What is Call Waiting?

This is an option that alerts you, through a special tone, to an incoming call if you are already talking to somebody else.

How do I activate my line for the Call Waiting option?

Dial *43# and wait for the confirmation message or go to their device Settings >> Call Settings >> Call Waiting >> Activate.

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CarryMeHome (22)

What is the CarryMeHome plus Policy?

  • Repatriation of human remains of the insured to an address or funeral parlor of choice in Zimbabwe or Lesotho.
  • Includes the transportation of 2 mourners to Zimbabwe or Lesotho. (Transportation costs to return to South Africa are on the mourner’s own account
  • Also includes ZAR 10 000 cash payment that is nominated to a beneficiary in South Africa.
  • The premium for this policy is R40.00 per month.

Will my human remains be transported back to my home country by road or air and where will they be delivered to?

  • Your body will be sent by road.
  • When you register you nominate the nearest mortuary to your home, and we will repatriate your body to the nominated mortuary
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Cell Broadcast (2)

What is the Cell Broadcast Service?

A service found on various handsets that allows them to display the name of the base station (booster) the mobile account is picking network from.

How do I activate the Cell Broadcast Service on my Econet line?

  • Please note that the following activation process differs from handset to handset:
  • Go to Phone Menu >> Settings >> Display Settings >> Cell Info Display >> Select On/Activate.
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Commercial Messages (7)

How do I know that I have successfully subscribed for Commercial Messages?

You will receive a confirmation message reading “Thank you. You have successfully registered for latest updates, news, offers & buzz”.

How do I unsubscribe for Commercial Messages?

  • Sms “STOP#CATEGORYNAME” to 30440. For example, “STOP#Promotional” to 30440.
  • You will then receive the following confirmation message:

“You have been successfully unsubscribed from promotional messages. Please note that you will not receive messages of this type until you register again”

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Dynamic Tariffing Service (DTS) (1)

What is Dynamic Tariffing?

  • Location-based tariffing service that provides mobile network operators with a unique platform to attract new customers, retain the existing customer base and generate profitable revenues, while protecting the quality of the mobile network.
  • A charging solution that enables mobile network operators to offer customers voice call discounts based on the amount of capacity available at their current location in the network.
  • You are awarded a discount that appears on your mobile handset screen or that is given to them when you initiate a call “Start of Call Notification”.
  • Discounts are available for the duration of the phone call.
  • The discount available to changes periodically depending on the amount of capacity available at your specific location in the network. The more capacity there is at your location, the higher the discount that is offered.
  • Available for pre-paid customers only.
  • We are currently offering it as a promotion called Buddie Zone.
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Econet Free Birthday Message Service (7)

When do my free Birthday Messages expire?

Please note that the free messages are only valid for 7 days. After that they will expire and will be removed from your account.

I received free Birthday Messages but now I am failing to use them.

  • Please ensure that you were using the free smses for on-net (Econet to Econet) messages only.
  • If the challenge persists, please call 111/119 or visit an Econet shop near you for assistance.
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Econetmail (14)

How does one activate an Econetmail account?

  • Dial >> *155# >> Select option 1- Activate Email and wait for a confirmation message with your passwords details. You should then log onto the web address on the message which is http://webmail.econetmail.com and enter your username and password.
  • Email their mobile number to support@econetmail.com,
  • Your password becomes active at most 10minutes after receiving it and it is only valid for 24hrs before it expires.

I registered for Econetmail but now I am failing to access my account.

Dial >> *155# >> Select option 2 – Resend Login Details and wait for a message with your new passwords details or alternatively call 111/119 or visit an Econet shop near you for assistance.

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eTXT (12)

I registered for eTXT but I was charged twice for one subscription.

Please call 111/119 or visit an Econet shop near you for assistance.

*Kindly note that refunds are not a guarantee and they take time to be processed, you will however be notified once feedback has been received on your query after contacting us.

I registered for eTXT but now I have forgotten the password for my account.

  1. Send PWD to 30000 and wait for the following message:
  2. Password reset has been successful. The new password for 0777 123 456 is XXXX.
  3. Log ontohttp://www.etxt.co.zwand use your username (mobile number) and new password to access your eTXT account.
  4. The password can be changed on the Settings page after you have logged in and it should be eight characters with alpha, numeric and punctuation characters.
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Line Registration (6)

I bought an Econet line but it is not registered in my name. How do I re-register it using my personal details?

If the line is not registered in your name, Change of Ownership will be required. To change ownership of the line you will need to visit an Econet shop with the following:

  • Your ID and a copy of it
  • The Sim certificate
  • A utility bill as proof of residence
  • A completed affidavit form that you collect from an Econet shop that should be signed and stamped by a commissioner of oaths
  • When you bring these documents to the Econet shop closest to you they can help you with the change of ownership process.

*For lines registered in a company name, approval will only be made when they visit their nearest Econet Shop with a letter on a Company Letterhead.
The letter should state that the company is revoking all its rights to the line and that the individual can now register it using their personal details.

How do I register my Econet Line?

Visit an Econet shop, Econet Container or the ZimPost Office with a copy of your Metal/ Plastic I.D or Passport and the proof of I.D, your sim certificate, complete a registration form and submit it.

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