Knowledge Base

Airtime Transfer (4)

What is Airtime Transfer?

A service that allows pre-paid subscribers to send and receive airtime through the use of their mobile phones.

How do I transfer airtime using my Econet line?

  • Go to Messages >> Compose Message >> Enter amount#mobile number and then send the message to 31117.
  • Minimum airtime you can transfer a day is $1.00 and the maximum value of airtime that can be transferred per day is $20.00.
  • The number of transactions that can be carried out per day are limited to a total value of $20.
  • Please do not leave spaces and enter dollar signs on the amount. If the amount of airtime to be transferred includes cents, you use a full stop to separate for example $1.50 will be sent in the format 1.50#0772366721.
  • If the subscriber you are transferring airtime to has a negative balance due to requested Airtime credit, the transaction will not go through. Please advise the receiver to top up with $1 first to cancel the airtime credit and proceed with the airtime transfer transaction
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Buddie Beatz (19)

How do I deregister for Buddie Beatz?

To deregister from the service, you can:

  • Dial >> *157*0#
  • SMS >> DEREG to 35557

If you are failing to deregister from the service, please call 111 or 119 or visit the nearest Econet shop for assistance

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Buddie Zone and Ezetop (22)

How do I check the transactions I have been making on my Buddie Zone account?

  1. Dial *146*100# >> Select Option 3- Send Home Airtime >> Select Option 6-Statementand wait for a response.
  2. You will not be charged for the statement and it will only show the last 5 transactions made using your account.
  3. The USSD code times-out after 90seconds for security reasons hence you will need to be fast when using the service.

Where can my friends and relatives purchase the Econet Call Home Airtime?

The “Send Home” airtime vouchers are available from:

  1. South Africa at ZAR 20.00

Customer Care:  0800 01 07 09     Email: info@shoprite.co.za

Customer Care:  0800 01 07 09     Email: info@checkers.co.za

  1. Overseas via Ezetop Limited at USD $5.00, USD $10.00, USD $20.00, and USD $50.00.

Send Home Airtime is also available from http://www.ezetop.com.

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Call Line Identity (2)

What is Call Line Identity?

It is a service that informs you of who is calling you by just taking a quick glance on the screen of your phone.

My phone is not displaying the names of the people who are calling me even though I have saved all their details in my phone book.

  1. Please verify that you saved the correct details in your phone book.
  2. For grey handsets, you might need to visit the nearest Econet Shop for further assistance.
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Call Me Back (8)

What is a Call Me Back?

This is a service that allows an Econet subscriber to send a please call me back request via sms to another Econet or Call Home number free of charge.

 

How do I send a Call Me Back message?

Option 1: Dial *555* mobile number # on their mobile phone and wait for a confirmation message. e.g. *555*0772XXXXXX#

Option 2: Dial *140# >> select Option 2- Call Me Back >> enter the mobile number (0772XXXXXX) that you want to send a “call me back” to and wait for a confirmation message to pop-up on the screen.

  • Call Home line >> call waiting (without entering the SA country code).
  • You are limited to 5 Call Me Backs every 24hrs and the service is valid for Econet to Econet numbers only. The limit is 3 Call Me Backs for every 24hrs to Call Home lines.
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Call Waiting (4)

What is Call Waiting?

This is an option that alerts you, through a special tone, to an incoming call if you are already talking to somebody else.

How do I activate my line for the Call Waiting option?

Dial *43# and wait for the confirmation message or go to their device Settings >> Call Settings >> Call Waiting >> Activate.

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CarryMeHome (22)

What happens if I miss/skip payment for my monthly contributions?

  • You are given a grace period to pay your premiums.
  • Grace period is only given for missing one month’s premium which is 30 days.

What will happen if I pass on during a time when I have not paid my premiums?

If the policy is still active, the outstanding premium must be paid before the policy can be honoured.

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Cell Broadcast (2)

What is the Cell Broadcast Service?

A service found on various handsets that allows them to display the name of the base station (booster) the mobile account is picking network from.

How do I activate the Cell Broadcast Service on my Econet line?

  • Please note that the following activation process differs from handset to handset:
  • Go to Phone Menu >> Settings >> Display Settings >> Cell Info Display >> Select On/Activate.
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Commercial Messages (7)

What are Commercial Messages?

  • Free text messages sent to Econet customers giving them the latest updates, news, offers and buzz.
  • Messages include Econet messages or bulk messages from our Bulk SMS service.

Do I automatically get the commercial message on my phone?

No. You have to first register/subscribe for the service.

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Dynamic Tariffing Service (DTS) (1)

What is Dynamic Tariffing?

  • Location-based tariffing service that provides mobile network operators with a unique platform to attract new customers, retain the existing customer base and generate profitable revenues, while protecting the quality of the mobile network.
  • A charging solution that enables mobile network operators to offer customers voice call discounts based on the amount of capacity available at their current location in the network.
  • You are awarded a discount that appears on your mobile handset screen or that is given to them when you initiate a call “Start of Call Notification”.
  • Discounts are available for the duration of the phone call.
  • The discount available to changes periodically depending on the amount of capacity available at your specific location in the network. The more capacity there is at your location, the higher the discount that is offered.
  • Available for pre-paid customers only.
  • We are currently offering it as a promotion called Buddie Zone.
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Econet Free Birthday Message Service (7)

What is the Econet Free Birthday Message Service?

This is a reward system by Econet Wireless, where we give 10 free Birthday Messages to our valued customers on their birthdays.

How many free Birthday Messages am I awarded on my birthday?

The customer is issued 10 FREE local smses on their Econet Line.

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Econetmail (14)

Can I change my email address from the phone number to a username of my choice?

No. Econetmail is based on making your phone number your email address.

Where do I get more information on Econetmail?

For more information on Econetmail please visit your nearest Econet Shop or send your enquiry to support@econetmail.com .

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eTXT (12)

What is eTXT?

  • eTXT is a revolutionary new way of staying in touch with friends and family.
  • It enables Econet subscribers to send and receive chats and email messages on any mobile phone via SMS.

What are the benefits of using eTXT?

  • Free Econet email and chat address for all Econet subscribers. This will be the customer’s mobile phone number @econetmail.com (example 123456789@econetmail.com).
  • Can send and receive chat messages on your mobile phone.
  • Internet messaging without a PC.
  • Mobile Messaging using your existing phone; No Smartphone required.
  • No data connection required;
  • No downloads required, no compatibility/configuration issues;
  • Email, Chat and Social Network contacts are stored in the phone’s address book for easy, quick messaging and identification of incoming messages.
  • No downloading of programs so it works on any phone.
  • Can send email messages from any mobile phone just like an SMS with no internet needed.
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Line Registration (6)

How do I register my Econet Line?

Visit an Econet shop, Econet Container or the ZimPost Office with a copy of your Metal/ Plastic I.D or Passport and the proof of I.D, your sim certificate, complete a registration form and submit it.

How long does it take to register an Econet Line?

  • Econet shop >>The line should be active within 48hrs after the customer’s details have been verified.
  • Zimpost outlet >>Depending on the area, the line should be registered and activated on the spot.
  • In the event that the Zimpost outlet cannot register the customer on the spot, the line should be active within 7 working days.
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