Knowledge Base

Airtime Transfer (4)

What is Airtime Transfer?

A service that allows pre-paid subscribers to send and receive airtime through the use of their mobile phones.

How do I transfer airtime using my Econet line?

  • Go to Messages >> Compose Message >> Enter amount#mobile number and then send the message to 31117.
  • Minimum airtime you can transfer a day is $1.00 and the maximum value of airtime that can be transferred per day is $20.00.
  • The number of transactions that can be carried out per day are limited to a total value of $20.
  • Please do not leave spaces and enter dollar signs on the amount. If the amount of airtime to be transferred includes cents, you use a full stop to separate for example $1.50 will be sent in the format 1.50#0772366721.
  • If the subscriber you are transferring airtime to has a negative balance due to requested Airtime credit, the transaction will not go through. Please advise the receiver to top up with $1 first to cancel the airtime credit and proceed with the airtime transfer transaction
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Buddie Beatz (19)

I purchased a ringback tone but did not get a confirmation message.

  • Call 111 or 119 or visit the nearest Econet shop to confirm the ringback tone which you purchased.
  • Once you have the correct Caller I.D send a message with the following “Default space Song ID” to 35557 and wait for a confirmation response.
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Buddie Zone and Ezetop (22)

How do I transfer airtime to another Econet line using the Buddie Zone service?

  1. Dial *146*100# >> Select Option 3- Send Home Airtime >> Select Option 3- Transfer Airtime >> enter the USD$ amount to be transferred >> enter the receiving Econet mobile number and wait for a confirmation message.
  2. Remember that the USSD code times-out after 90seconds for security reasons hence you will need to be fast when using the service.

How do I load my Send Home airtime from my wallet to my main account?

  1. Dial *146*100# >> Select Option 3- Send Home Airtime >> Select Option 4- Load Airtime >> enter the USD$ amount to be loaded (no “$” “,”-just the numerical value)and wait for a confirmation message.
  2. Please note that the USSD code times-out after 90seconds for security reasons hence you will need to be fast when using the service. If there is any remaining airtime, it will remain your account until you wish to use it.
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Call Line Identity (2)

What is Call Line Identity?

It is a service that informs you of who is calling you by just taking a quick glance on the screen of your phone.

My phone is not displaying the names of the people who are calling me even though I have saved all their details in my phone book.

  1. Please verify that you saved the correct details in your phone book.
  2. For grey handsets, you might need to visit the nearest Econet Shop for further assistance.
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Call Me Back (8)

What is a Call Me Back?

This is a service that allows an Econet subscriber to send a please call me back request via sms to another Econet or Call Home number free of charge.

 

How do I send a Call Me Back message?

Option 1: Dial *555* mobile number # on their mobile phone and wait for a confirmation message. e.g. *555*0772XXXXXX#

Option 2: Dial *140# >> select Option 2- Call Me Back >> enter the mobile number (0772XXXXXX) that you want to send a “call me back” to and wait for a confirmation message to pop-up on the screen.

  • Call Home line >> call waiting (without entering the SA country code).
  • You are limited to 5 Call Me Backs every 24hrs and the service is valid for Econet to Econet numbers only. The limit is 3 Call Me Backs for every 24hrs to Call Home lines.
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Call Waiting (4)

What is Call Waiting?

This is an option that alerts you, through a special tone, to an incoming call if you are already talking to somebody else.

How do I activate my line for the Call Waiting option?

Dial *43# and wait for the confirmation message or go to their device Settings >> Call Settings >> Call Waiting >> Activate.

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CarryMeHome (22)

Can I switch between policies?

  • No, you cannot change your policy and you cannot also increase or decrease your monthly premiums.

Is it possible for me to check how much I have contributed to my policy?

Yes. Using your policy number given to you upon registration, you will be able to download your statement from http://www.econetwireless.co.zaand check your contributions.

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Cell Broadcast (2)

What is the Cell Broadcast Service?

A service found on various handsets that allows them to display the name of the base station (booster) the mobile account is picking network from.

How do I activate the Cell Broadcast Service on my Econet line?

  • Please note that the following activation process differs from handset to handset:
  • Go to Phone Menu >> Settings >> Display Settings >> Cell Info Display >> Select On/Activate.
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Commercial Messages (7)

What are Commercial Messages?

  • Free text messages sent to Econet customers giving them the latest updates, news, offers and buzz.
  • Messages include Econet messages or bulk messages from our Bulk SMS service.

Do I automatically get the commercial message on my phone?

No. You have to first register/subscribe for the service.

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Dynamic Tariffing Service (DTS) (1)

What is Dynamic Tariffing?

  • Location-based tariffing service that provides mobile network operators with a unique platform to attract new customers, retain the existing customer base and generate profitable revenues, while protecting the quality of the mobile network.
  • A charging solution that enables mobile network operators to offer customers voice call discounts based on the amount of capacity available at their current location in the network.
  • You are awarded a discount that appears on your mobile handset screen or that is given to them when you initiate a call “Start of Call Notification”.
  • Discounts are available for the duration of the phone call.
  • The discount available to changes periodically depending on the amount of capacity available at your specific location in the network. The more capacity there is at your location, the higher the discount that is offered.
  • Available for pre-paid customers only.
  • We are currently offering it as a promotion called Buddie Zone.
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Econet Free Birthday Message Service (7)

What is the Econet Free Birthday Message Service?

This is a reward system by Econet Wireless, where we give 10 free Birthday Messages to our valued customers on their birthdays.

How many free Birthday Messages am I awarded on my birthday?

The customer is issued 10 FREE local smses on their Econet Line.

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Econetmail (14)

How do I receive notifications about my Econetmail account on my phone?

  1. On the email account, go to settings, incoming emails and then forwarding.
  2. On forwarding, ensure that the status is ‘on’ and forward to notifications@smssvr.econetmail.com
  3. Save these settings and you will receive a confirmation message.
  4. Alternatively you can call 111/119 or visit an Econet shop near you for assistance.

I want to setup my Econetmail account on my phone, how do I go about it? Mailbox

The settings for the mail server for Econetmail are as follows:

Incoming Mail Server: secure.emailsrvr.com
incoming mail port : 143
security off
authentication off

Outgoing Mail Server : smtp.ecoweb.co.zw
port : 25
security off
authentication off

*Go to the email settings on your mobile and select manual settings to input the settings above.

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eTXT (12)

How do I add my contacts to my eTXT account?

  1. Please ensure that you are successfully registered for eTXT.
  2. When you receive an eTXT chat or email for the first time, please save the number to the mobile contacts in your device.
  3. Alternatively, you can
  • Log onto http://www.etxt.co.zwusing your username and password
  • Go to the settings page on your account.
  • Click on the Facebook logo.
  • Select the contacts page and click on the “Facebook Friends” field to add friends.
  • Kindly save the Facebook number you receive on your phone for each Facebook friend.

How do I send a wall post to my Facebook page using eTXT?

  1. Send a message to 30000 in the following format: WALL (space) YOUR POST. For example, WALL call centre week fun day kiki.
  2. To send a post to a friend’s Facebook page, SMS WALL (space) and then the message to the saved Facebook number. For example, “WALL Ndeipi naTindo!”
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Line Registration (6)

How do I register my Econet Line?

Visit an Econet shop, Econet Container or the ZimPost Office with a copy of your Metal/ Plastic I.D or Passport and the proof of I.D, your sim certificate, complete a registration form and submit it.

How long does it take to register an Econet Line?

  • Econet shop >>The line should be active within 48hrs after the customer’s details have been verified.
  • Zimpost outlet >>Depending on the area, the line should be registered and activated on the spot.
  • In the event that the Zimpost outlet cannot register the customer on the spot, the line should be active within 7 working days.
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