Knowledge Base

Airtime Transfer (4)

What is Airtime Transfer?

A service that allows pre-paid subscribers to send and receive airtime through the use of their mobile phones.

How do I transfer airtime using my Econet line?

  • Go to Messages >> Compose Message >> Enter amount#mobile number and then send the message to 31117.
  • Minimum airtime you can transfer a day is $1.00 and the maximum value of airtime that can be transferred per day is $20.00.
  • The number of transactions that can be carried out per day are limited to a total value of $20.
  • Please do not leave spaces and enter dollar signs on the amount. If the amount of airtime to be transferred includes cents, you use a full stop to separate for example $1.50 will be sent in the format 1.50#0772366721.
  • If the subscriber you are transferring airtime to has a negative balance due to requested Airtime credit, the transaction will not go through. Please advise the receiver to top up with $1 first to cancel the airtime credit and proceed with the airtime transfer transaction
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Buddie Beatz (19)

I purchased a song but now I am failing to set it as my default ringtone. The network response is “The call log does not exist”.

If the weekly deduction of $0.25 has been deducted from your account, please call 111 or 119 or visit the nearest Econet shop for assistance.

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Buddie Zone and Ezetop (22)

How do I check how much I have left in my Buddie Zone account?

  1. Dial *146*100# >> Select Option 3- Send Home Airtime >> Select Option 1- My airtime wallet and wait a message to pop-up on their screen confirming your current wallet balance.

How do I redeem a Send Home Airtime voucher?

  1. Dial *146*100# >> Select Option 3- Send Home Airtime >> Select Option 2- Redeem Send Home Voucher >> Enter your 17 digit Send Home Airtime Voucher Recharge Pin and wait for a confirmation message.
  2. Please note that the USSD code times-out after 90seconds for security reasons hence they will need to be fast when using the service.
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Call Line Identity (2)

What is Call Line Identity?

It is a service that informs you of who is calling you by just taking a quick glance on the screen of your phone.

My phone is not displaying the names of the people who are calling me even though I have saved all their details in my phone book.

  1. Please verify that you saved the correct details in your phone book.
  2. For grey handsets, you might need to visit the nearest Econet Shop for further assistance.
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Call Me Back (8)

I keep receiving continuous Call Me Backs from a specific number.

Please call 111 or 119 or visit an Econet shop near you for assistance.

How do I deactivate the Call Me Back Service from my Econet line?

Please note that all Econet lines are automatically active for the service and cannot be deactivated at this point.

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Call Waiting (4)

What is Call Waiting?

This is an option that alerts you, through a special tone, to an incoming call if you are already talking to somebody else.

How do I activate my line for the Call Waiting option?

Dial *43# and wait for the confirmation message or go to their device Settings >> Call Settings >> Call Waiting >> Activate.

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CarryMeHome (22)

What are the requirements needed to register for CarryMeHome Plus?

In order to qualify for CarryMeHome Plus, applicants must meet the following requirements;

  • Econet Call Home number.
  • A resident in South Africa.
  • Above 18 years old.
  • Must be 65 years or younger.
  • Must be in possession of a valid South African AND Zimbabwean or Lesotho Identity document.
  • Must nominate a beneficiary who will receive the cash payment.
  • The beneficiary must;
    • Be over the age of 18
    • Be in possession of a valid South African Identity document
    • Have a South African bank account

How do I pay the premiums for the CarryMeHome policies?

  • You will make monthly payments using Send Home airtime.
  • Dial *133*326638# on your phone and select Send Home Airtime >> Pay for your premium. You will have to make sure that you have enough credit to cover your monthly premium.
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Cell Broadcast (2)

What is the Cell Broadcast Service?

A service found on various handsets that allows them to display the name of the base station (booster) the mobile account is picking network from.

How do I activate the Cell Broadcast Service on my Econet line?

  • Please note that the following activation process differs from handset to handset:
  • Go to Phone Menu >> Settings >> Display Settings >> Cell Info Display >> Select On/Activate.
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Commercial Messages (7)

How do I unsubscribe for Commercial Messages?

  • Sms “STOP#CATEGORYNAME” to 30440. For example, “STOP#Promotional” to 30440.
  • You will then receive the following confirmation message:

“You have been successfully unsubscribed from promotional messages. Please note that you will not receive messages of this type until you register again”

What are Commercial Messages?

  • Free text messages sent to Econet customers giving them the latest updates, news, offers and buzz.
  • Messages include Econet messages or bulk messages from our Bulk SMS service.
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Dynamic Tariffing Service (DTS) (1)

What is Dynamic Tariffing?

  • Location-based tariffing service that provides mobile network operators with a unique platform to attract new customers, retain the existing customer base and generate profitable revenues, while protecting the quality of the mobile network.
  • A charging solution that enables mobile network operators to offer customers voice call discounts based on the amount of capacity available at their current location in the network.
  • You are awarded a discount that appears on your mobile handset screen or that is given to them when you initiate a call “Start of Call Notification”.
  • Discounts are available for the duration of the phone call.
  • The discount available to changes periodically depending on the amount of capacity available at your specific location in the network. The more capacity there is at your location, the higher the discount that is offered.
  • Available for pre-paid customers only.
  • We are currently offering it as a promotion called Buddie Zone.
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Econet Free Birthday Message Service (7)

I received free Birthday Messages but now I am failing to use them.

  • Please ensure that you were using the free smses for on-net (Econet to Econet) messages only.
  • If the challenge persists, please call 111/119 or visit an Econet shop near you for assistance.

What is the Econet Free Birthday Message Service?

This is a reward system by Econet Wireless, where we give 10 free Birthday Messages to our valued customers on their birthdays.

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Econetmail (14)

I registered for Econetmail but now I am failing to access my account.

Dial >> *155# >> Select option 2 – Resend Login Details and wait for a message with your new passwords details or alternatively call 111/119 or visit an Econet shop near you for assistance.

How do I reset my Econetmail password?

Dial >> *155# >> Select option 2 – Resend Login Details and wait for a message with your new passwords details or alternatively call 111/119 or visit an Econet shop near you for assistance.

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eTXT (12)

I registered for eTXT but now I have forgotten the password for my account.

  1. Send PWD to 30000 and wait for the following message:
  2. Password reset has been successful. The new password for 0777 123 456 is XXXX.
  3. Log ontohttp://www.etxt.co.zwand use your username (mobile number) and new password to access your eTXT account.
  4. The password can be changed on the Settings page after you have logged in and it should be eight characters with alpha, numeric and punctuation characters.

I registered for eTXT but now I am failing to log into my account.

  1. SMS PWD to 30000 to receive a new password for their account.
  2. Log ontohttp://www.etxt.co.zwand use your username and new password to access your eTXT account.
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Line Registration (6)

How do I register my Econet Line?

Visit an Econet shop, Econet Container or the ZimPost Office with a copy of your Metal/ Plastic I.D or Passport and the proof of I.D, your sim certificate, complete a registration form and submit it.

How long does it take to register an Econet Line?

  • Econet shop >>The line should be active within 48hrs after the customer’s details have been verified.
  • Zimpost outlet >>Depending on the area, the line should be registered and activated on the spot.
  • In the event that the Zimpost outlet cannot register the customer on the spot, the line should be active within 7 working days.
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