Knowledge Base

Airtime Transfer (4)

What is Airtime Transfer?

A service that allows pre-paid subscribers to send and receive airtime through the use of their mobile phones.

How do I transfer airtime using my Econet line?

  • Go to Messages >> Compose Message >> Enter amount#mobile number and then send the message to 31117.
  • Minimum airtime you can transfer a day is $1.00 and the maximum value of airtime that can be transferred per day is $20.00.
  • The number of transactions that can be carried out per day are limited to a total value of $20.
  • Please do not leave spaces and enter dollar signs on the amount. If the amount of airtime to be transferred includes cents, you use a full stop to separate for example $1.50 will be sent in the format 1.50#0772366721.
  • If the subscriber you are transferring airtime to has a negative balance due to requested Airtime credit, the transaction will not go through. Please advise the receiver to top up with $1 first to cancel the airtime credit and proceed with the airtime transfer transaction
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Buddie Beatz (19)

I purchased a ringback tone but did not get a confirmation message.

  • Call 111 or 119 or visit the nearest Econet shop to confirm the ringback tone which you purchased.
  • Once you have the correct Caller I.D send a message with the following “Default space Song ID” to 35557 and wait for a confirmation response.

How do I change my Buddie Beatz password?

If your line has been successfully registered on Buddie Beatz you can follow any of the following steps,

  • Go to to change your password
  • Dial 35557 >> Enter their current (6 digit password) >> Select Option 4-Modify Password >> Please enter your 6 digit password >> Enter New Password twice and wait for a confirmation message.
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Buddie Zone and Ezetop (22)

How do I load my Send Home airtime from my wallet to my main account?

  1. Dial *146*100# >> Select Option 3- Send Home Airtime >> Select Option 4- Load Airtime >> enter the USD$ amount to be loaded (no “$” “,”-just the numerical value)and wait for a confirmation message.
  2. Please note that the USSD code times-out after 90seconds for security reasons hence you will need to be fast when using the service. If there is any remaining airtime, it will remain your account until you wish to use it.

How do I confirm the current Rand/USD$ exchange rate using the Buddie Zone service?

  1. Dial *146*100# >> Select Option 3- Send Home Airtime >> Select Option 5-Exchange Rateand wait for a response.
  2. The USSD code times-out after 90seconds for security reasons hence you will need to be fast when using the service.
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Call Line Identity (2)

What is Call Line Identity?

It is a service that informs you of who is calling you by just taking a quick glance on the screen of your phone.

My phone is not displaying the names of the people who are calling me even though I have saved all their details in my phone book.

  1. Please verify that you saved the correct details in your phone book.
  2. For grey handsets, you might need to visit the nearest Econet Shop for further assistance.
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Call Me Back (8)

What is a Call Me Back?

This is a service that allows an Econet subscriber to send a please call me back request via sms to another Econet or Call Home number free of charge.


How do I send a Call Me Back message?

Option 1: Dial *555* mobile number # on their mobile phone and wait for a confirmation message. e.g. *555*0772XXXXXX#

Option 2: Dial *140# >> select Option 2- Call Me Back >> enter the mobile number (0772XXXXXX) that you want to send a “call me back” to and wait for a confirmation message to pop-up on the screen.

  • Call Home line >> call waiting (without entering the SA country code).
  • You are limited to 5 Call Me Backs every 24hrs and the service is valid for Econet to Econet numbers only. The limit is 3 Call Me Backs for every 24hrs to Call Home lines.
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Call Waiting (4)

What is Call Waiting?

This is an option that alerts you, through a special tone, to an incoming call if you are already talking to somebody else.

How do I activate my line for the Call Waiting option?

Dial *43# and wait for the confirmation message or go to their device Settings >> Call Settings >> Call Waiting >> Activate.

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CarryMeHome (22)

Is it possible for me to check how much I have contributed to my policy?

Yes. Using your policy number given to you upon registration, you will be able to download your statement from check your contributions.

What happens if I decide to cancel my policy?

Your account will be terminated but your monthly contributions will not be refunded.

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Cell Broadcast (2)

What is the Cell Broadcast Service?

A service found on various handsets that allows them to display the name of the base station (booster) the mobile account is picking network from.

How do I activate the Cell Broadcast Service on my Econet line?

  • Please note that the following activation process differs from handset to handset:
  • Go to Phone Menu >> Settings >> Display Settings >> Cell Info Display >> Select On/Activate.
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Commercial Messages (7)

What are Commercial Messages?

  • Free text messages sent to Econet customers giving them the latest updates, news, offers and buzz.
  • Messages include Econet messages or bulk messages from our Bulk SMS service.

Do I automatically get the commercial message on my phone?

No. You have to first register/subscribe for the service.

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Dynamic Tariffing Service (DTS) (1)

What is Dynamic Tariffing?

  • Location-based tariffing service that provides mobile network operators with a unique platform to attract new customers, retain the existing customer base and generate profitable revenues, while protecting the quality of the mobile network.
  • A charging solution that enables mobile network operators to offer customers voice call discounts based on the amount of capacity available at their current location in the network.
  • You are awarded a discount that appears on your mobile handset screen or that is given to them when you initiate a call “Start of Call Notification”.
  • Discounts are available for the duration of the phone call.
  • The discount available to changes periodically depending on the amount of capacity available at your specific location in the network. The more capacity there is at your location, the higher the discount that is offered.
  • Available for pre-paid customers only.
  • We are currently offering it as a promotion called Buddie Zone.
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Econet Free Birthday Message Service (7)

What is the Econet Free Birthday Message Service?

This is a reward system by Econet Wireless, where we give 10 free Birthday Messages to our valued customers on their birthdays.

How many free Birthday Messages am I awarded on my birthday?

The customer is issued 10 FREE local smses on their Econet Line.

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Econetmail (14)

I want to setup my Econetmail account on my phone, how do I go about it? Mailbox

The settings for the mail server for Econetmail are as follows:

Incoming Mail Server:
incoming mail port : 143
security off
authentication off

Outgoing Mail Server :
port : 25
security off
authentication off

*Go to the email settings on your mobile and select manual settings to input the settings above.

With reference to setting up a mailbox for Econetmail, kindly take note of the following configuration steps

  1. Enter full name e.g. Owen Takawira.
  2. Enter the email address of the account you want to configure e.g.
  3. Select account type, if using POP3 enter 995 if SSL is enabled, if using IMAP enter 993 if SSL is enabled.
  4. Configure the Incoming mail server of your Mail Service Provider e.g. if you have an Econetmail account , your incoming mail server will be
  5. Outgoing mail server is (No authentication required, mail server port 25).
  6. Set Username and password that you use to logon to the account and tick remember.
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eTXT (12)

How do I send a wall post to my Facebook page using eTXT?

  1. Send a message to 30000 in the following format: WALL (space) YOUR POST. For example, WALL call centre week fun day kiki.
  2. To send a post to a friend’s Facebook page, SMS WALL (space) and then the message to the saved Facebook number. For example, “WALL Ndeipi naTindo!”

How do I send an email using my eTXT account?

  1. Please ensure that you are registered for eTXT.
  2. Send the following message to 30000: Name (space) Email address.
  3. Kindly save the number that they receive and start sending messages to that number which will then be received as emails by the recipient.
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Line Registration (6)

How do I register my Econet Line?

Visit an Econet shop, Econet Container or the ZimPost Office with a copy of your Metal/ Plastic I.D or Passport and the proof of I.D, your sim certificate, complete a registration form and submit it.

How long does it take to register an Econet Line?

  • Econet shop >>The line should be active within 48hrs after the customer’s details have been verified.
  • Zimpost outlet >>Depending on the area, the line should be registered and activated on the spot.
  • In the event that the Zimpost outlet cannot register the customer on the spot, the line should be active within 7 working days.
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