Knowledge Base

Line Registration

How do I register my Econet Line?

Visit an Econet shop, Econet Container or the ZimPost Office with a copy of your Metal/ Plastic I.D or Passport and the proof of I.D, your sim certificate, complete a registration form and submit it.

How long does it take to register an Econet Line?

  • Econet shop >>The line should be active within 48hrs after the customer’s details have been verified.
  • Zimpost outlet >>Depending on the area, the line should be registered and activated on the spot.
  • In the event that the Zimpost outlet cannot register the customer on the spot, the line should be active within 7 working days.

Can I register my line over the phone like what other network providers do?

  • No. Econet subscribers cannot register their lines over the phone.
  • Customer details have to be verified first using the submitted copy of ID.
  • Please visit the nearest Econet Shop or Zimpost outlet for assistance with line registration.

I registered my line a few weeks ago but it is still not active.

Call 111 or 119 to check if the line has been registered and activated yet. If not registered please return to the Econet Shop/ZimPost outlet they registered their line and make enquiries on when the line will be activated.

I registered my Econet line and now I would like to confirm if it was successfully registered in my name.

Call 111 or 119 to check if the line has been registered and activated yet. If not registered please return to the Econet Shop/ZimPost outlet they registered their line and make enquiries on when the line will be activated.

I bought an Econet line but it is not registered in my name. How do I re-register it using my personal details?

If the line is not registered in your name, Change of Ownership will be required. To change ownership of the line you will need to visit an Econet shop with the following:

  • Your ID and a copy of it
  • The Sim certificate
  • A utility bill as proof of residence
  • A completed affidavit form that you collect from an Econet shop that should be signed and stamped by a commissioner of oaths
  • When you bring these documents to the Econet shop closest to you they can help you with the change of ownership process.

*For lines registered in a company name, approval will only be made when they visit their nearest Econet Shop with a letter on a Company Letterhead.
The letter should state that the company is revoking all its rights to the line and that the individual can now register it using their personal details.